![]() Service desk lets you receive, track, manage, and resolve requests in a very organized manner. Jira Service Desk is an ITSM help desk that is built to provide support to clients by letting them easily submit “requests” and allowing the production/support team to track these requests efficiently. The tool that AWH implemented to address all of our needs was Jira’s Service Desk. We needed a one stop solution where we could quickly and efficiently do all of the above mentioned things in one place. It was through the pursuit of excellent service that the need for an ITSM software arose. Keep the client informed of the progress of tasks.Additionally, we provide great client service by following these steps: I treat each client like they are my only client and that is the service they expect and deserve from us. In a situation where a client inquires about an old issue, I need to be able to provide a prompt and accurate response without spending time digging through old emails or slack/skype conversations to find out the history of that particular task/story or bug. Being a Software Test Analyst, I usually work on multiple projects and have numerous discussions with a variety of clients. Having satisfied clients will always be your number one marketing strategy.Īt AWH, we focus on providing our clients with a quick turnaround and excellent service. Good client/customer service is paramount to a business’s success, especially in times of uncertainty like the global pandemic.
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